Victoria & Claire

At Victoria & Claire, we’re committed to getting your order to you as quickly and securely as possible. We partner with trusted shipping providers to ensure a smooth and reliable delivery experience, whether you're ordering from across the street or across the world.

Please refer to the information below for full details on shipping methods, delivery times, and conditions.

Shipping Methods

We offer a range of shipping options designed to deliver your order promptly and safely. Once your order has been processed, you’ll receive an email with your tracking information so you can follow your package every step of the way.

Delivery times and shipping fees may vary depending on your location and the shipping method selected at checkout.

International Shipping

We proudly ship worldwide.

Delivery times and costs will vary based on your destination country, local courier availability, and customs regulations. Please note that customs clearance may occasionally cause delays. Additional customs duties or import fees may apply depending on your country’s policies and the shipping carrier used.

If you have questions regarding shipping to your specific location, feel free to contact us at: help.victoriaclaire@gmail.com

Missing or Damaged Items

If your package arrives with missing or damaged items, please notify us within 7 days of delivery to file a claim. To process your request, we require the following:

order number

photos of the packaging (if damaged)

photo of the packing slip (for missing items)

description of the issue

Claims submitted after the 7-day window may not be eligible for resolution.

Note on Packaging Damage

We carefully prepare each order to ensure it arrives in excellent condition. However, if the outer packaging is damaged during transit but the item itself remains intact and functional, it will not qualify for a refund or replacement.

If you're unsure whether your case qualifies, feel free to email our support team at: help.victoriaclaire@gmail.com

Delivered but Not Received

If tracking information shows your order was marked as “Delivered” but you have not received it, please contact the shipping carrier directly to open a claim. You will also need to send us either a proof of loss or an official claim confirmation from the carrier.

Claims for packages marked “Delivered” must be filed within 7 days of the listed delivery date. After this period, we cannot guarantee resolution.

Order Modifications

Need to update your order? We’re happy to help!

You may request changes to your address, product, or quantity within 12 hours of placing your order. After this window, your order may already be in the fulfillment process and we will no longer be able to make changes.

To request a modification, contact us as soon as possible at: help.victoriaclaire@gmail.com

Order Cancellations

You may cancel your order within 12 hours of placement. Once the order enters the shipping process, we can no longer cancel it.

To cancel, please email us immediately with your order number so we can attempt to intercept it.

General Information

Orders are processed and shipped within 1–3 business days (excluding weekends and holidays). Once your order has been dispatched, you’ll receive tracking information via email. If you have any questions or need assistance, our customer support team is happy to help—just reach out to us at: help.victoriaclaire@gmail.com

We’re always happy to assist you.