Faqs-sss

FAQ'S

Washing & Care

What’s the best way to wash my silk items? What’s the best way to wash my silk items?

We recommend always using a washing bag and a pH-neutral liquid detergent designed for silk.

Follow these steps for the best results:

Washing:

Use the delicate or hand wash cycle at 30°C
Turn items inside out
Wash colors separately
Do not rub directly on stains

Drying:

Do not spin dry or wring
Air or hang dry only
Do not tumble dry
For a soft finish, iron on low heat inside out once dry

Dos:

✔ Use silk-specific or pH-neutral detergent

✔ Use a protective washing bag

Don’ts:

✘ Avoid fabric softener, shampoo, or conventional detergents

✘ Don’t wring or tumble dry

Pro Tip:

Place a dry towel in the machine during the spin cycle to soak up excess moisture and speed up drying.

How frequently should I wash my silk items? How frequently should I wash my silk items?

We suggest washing your pillowcase every 10 to 14 days to maintain optimal hygiene.

Is 30°C warm enough for washing? Is 30°C warm enough for washing?

We recommend washing your silk essentials at 30°C—don’t worry, that’s enough to cleanse and eliminate bacteria. Thanks to the silver ions, which are 99.7% antibacterial, your items stay fresh and hygienic. Be sure to use our washing bags and a pH-neutral detergent. Higher temperatures can damage both the silk and the antibacterial silver ion treatment.

Sustainability & Ethicality

Is it ethically made and cruelty-free? Is it ethically made and cruelty-free?

Our products are never tested on animals and are Oeko-Tex certified, ensuring they are ethically and responsibly made.

Is it environmentally sustainable? Is it environmentally sustainable?

Producing 1 kilo of cotton requires 20,000 liters of water, while silk uses 100 times less—making it a more sustainable and environmentally friendly choice. At our brand, we’re committed to minimizing our environmental impact.

Our products are 100% safe and certified. They have passed all SGS tests and inspections and are proudly Oeko-Tex certified.

Is silver harmful to me or the environment? Is silver harmful to me or the environment?

Absolutely not—silver has no harmful effects on you or the environment.

Product Information

What materials are used in your products? What materials are used in your products?

Our pillowcases and sleep masks are made from mulberry silk infused with silver ions, which eliminate 99.7% of bacteria. Our scrunchies are crafted from 100% 23 momme mulberry silk for the highest quality and durability.

What does “momme” mean? What does “momme” mean?

Momme is a traditional Japanese unit used to measure the weight and quality of silk—the higher the momme, the better the quality. 23 momme is considered the highest grade available. All Victoria & Claire essentials are crafted from 100% mulberry silk at 23 momme for premium softness and durability.

What does Oeko-Tex certified mean? What does Oeko-Tex certified mean?

STANDARD 100 by OEKO-TEX® is a certification that ensures all products have been tested for harmful substances and are proven to be safe for human use. It guarantees ecological safety and confirms that only non-toxic materials are used.

What is silver ion technology? What is silver ion technology?

We use advanced nanosilver technology to embed silver ions directly into the fibers. A silver ion is a single particle of the silver element—a natural mineral with powerful antimicrobial properties. It effectively kills 99.7% of bacteria and mold, preventing their growth and keeping your items fresh and clean.

Is the use of silver ion technology in your products certified? Is the use of silver ion technology in your products certified?

Yes, it’s a well-established and certified antibacterial treatment. Our products have successfully passed all relevant tests and inspections to ensure safety and effectiveness.

How long do the silver ions remain effective in the pillowcase? How long do the silver ions remain effective in the pillowcase?

Our research shows that the silver-infused properties of our products are most effective during the first 18 months, maintaining 99.7% antibacterial performance. After that period, a gradual reduction in effectiveness may occur.

Do silver ions wash out over time? Do silver ions wash out over time?

No, silver ions cannot be washed out, as they are permanently infused into the silk fibers. They remain fully effective for 1.5 to 2 years, after which their activity gradually decreases.

What is the lifespan of a pillowcase? What is the lifespan of a pillowcase?

To maintain optimal results and effectiveness, we recommend a lifespan of 1.5 to 2 years with proper care and washing.

Returns

What’s the process for returning a package? What’s the process for returning a package?

It’s simple to return an item. Just email us at: help.victoriaclaire@gmail.com to initiate the process—we’ll provide step-by-step instructions.

Please note that returns sent without prior approval will not be accepted.

For full details, please refer to our Refund Policy.

When will I receive my refund? When will I receive my refund?

Once your return is approved, you’ll receive a confirmation email. Your refund will then be processed and applied to your original payment method or issued as store credit.

Please note:

– Shipping costs are non-refundable

– If your order qualified for free shipping, the shipping fee will be deducted from your refund

– A restocking fee may apply, if relevant

What is your return and refund policy? What is your return and refund policy?

We offer a 30-day return policy, giving you 30 days from the date of delivery to request a return.

For full details, please refer to our Refund Policy.

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